Portfolio

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I never deliver what was promised; I always over deliver more than what was expected! That's it, it's that simple!

Mark Ceely

PORTFOLIO

Avenu Insights and Analytics

Industry: Financial Consulting

Background: Avenu support governments with software and solutions. Over 3,500 state and local governments have partnered with Avenu.

Lead Consultant for ServiceNow® ITSM, ITOM, SPM, CSM, SecOps, and GRC implementation.

Woodforest National Bank

Industry: Banking

Background: Community bank built upon the needs of the customers we serve in Woodland, Texas.

Lead Consultant for ServiceNow® SecOps module implementation.

Seattle Genetic

Industry: Biotechnology

Background: Focused on developing and commercializing innovative, empowered monoclonal antibody-based therapies for the treatment of cancer.

Lead Consultant for ServiceNow® SecOps module implementation.

Hershey

Industry: Food

Lead Consultant for ServiceNow® SecOps module implementation.

Blue Mantis

Industry: IT Managed Services

Lead Consultant for ServiceNow® Domain Separation ITSM implementation.

Silver Tree Consulting

Industry: IT Managed Services

Lead Consultant for ServiceNow® Domain Separation ITSM implementation.

L48-BP - The British Petroleum Company
Program Manager for ServiceNow® ITSM, ITIL Processes.

CBRE Group, Inc. is a commercial real estate services and investment firm.

Lead Consultant for ServiceNow® SecOps module & GRC implementation. Program Manager for Security, GRC and Professional Services.

Allison Transmission – U.S. based manufacturer of commercial duty automatic transmissions and hybrid propulsion systems.
Program Manager for Solarwinds Implementation.

Jabil – Global manufacturing services company in 23 countries.
Lead Consultant for ServiceNow® SecOps module & Vulnerability Management implementation. Program Manager for Security, PPS and Professional Services.

Mass Mutual – U.S. based life insurance company serving five million clients. OCM Lead for ServiceNow® Implementation.

Lam Research Corp. - Leading supplier of wafer fabrication equipment and services to the global semiconductor industry.
Program Manager for ServiceNow® ITSM, ITIL Processes, Tools, Command Center, and Monitoring.

The Depository Trust & Clearing Corporation - U.S. based post-trade financial services company. – GTR Environment Management Systems.
Review and analyze current state of operations. Create visibility into processes and system health utilizing Splunk, HP BPM and Netcool.

The Depository Trust & Clearing Corporation - U.S. based post-trade financial services company. – Event Management Comparison & Recommendation.
Review and compare event management systems to replace existing architecture. Incorporate functionality for Event Mgmt. and Service Ops. across the entire infrastructure portfolio. Define Overall Cost Reduction.

Wells Fargo & Company - U.S. based multinational financial services company. – Service Asset and Configuration Management.
Current state assessment showing gap analysis. Recommended new logical architecture. Deployment plan recommendations.

McKesson Corporation - U.S. based healthcare company distributing pharmaceuticals and medical supplies. – IT Application Inventory and Analysis.
Create comprehensive application and tool inventory. Correlate apps to ITIL processes for use and opportunities. Provide insight to areas of need and consolidation.

The Depository Trust & Clearing Corporation - U.S. based post-trade financial services company. – Event Analysis and Correlation.
Define standards for locating and troubleshooting how to correlate events to improve the performance of company global IT desk. Incorporated tools such as Netcool, Impact, ServiceNow, Splunk and TADDM.

Netcool 8.1 Deployment for Spirit Communications June 2015
Deployed new monitoring infrastructure with Netcool 8.1, SNMP, Ciena, Cisco, Syslog, TL1 probes.

Time Warner Cable Launch C-COR's Integrated Service Management (ISM) Solution; April 2006 – March 2008

ServAssure deployment to Cable Bahamas, Flow Jamaica, Flow Trinidad, Flow Grenada; August 2007 – June 2008

Time Warner Cable Launch C-COR's Integrated Service Management (ISM) Solution; April 2006 – March 2008

CCOR NSM Deployment to Mediacom Communications; May 2006 – May 2007

Time Warner Cable Launch C-COR's Integrated Service Management (ISM) Solution in Tampa Bay; September 2001 – December 2001

Adelphia Cable DOCSIS Deployment; December 2001 – June 200

WinStar Communications; 2000 - 2001
WinStar Communications built a telecom network system valued at $2.6 billion with hardware from credit-easy equipment manufacturers Lucent and Cisco.
P-Com, WinStar and Siemens; 1999

Let's get to work!