Contact
“
Remember to work your salary and not let your salary work you!
Mark Ceely
PROFESSIONAL EXPERIENCE
InSource, Inc.
April 2022 – Present
Practice Director – SecOps & IRM
  • Design ServiceNow based solutions to meet the business needs of prospects and clients.
  • Responsible for the overall solution design for clients and prospects.
  • Manage pre-sales activities, architect the proper solution, scope the solution, and oversee the development and implementation process.
  • Develop high quality business strategies and plans ensuring there alignment with short-term and long-term objectives.
BECK Strategies Inc.
2001 – April 2022
Co-Founder & CEO
  • Manage pre-sales activities, architect the proper solution, scope the solution, and oversee the development and implementation process.
  • Develop high quality business strategies and plans ensuring there alignment with short-term and long-term objectives.
  • Lead and motivate subordinates to advance employee engagement develop a high performing managerial team.
  • Oversee all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission.
  • Review financial and non-financial reports to devise solutions or improvements.
  • Build trust relations with key partners and stakeholders and act as a point of contact for important shareholders.
P5 Solutions Inc.
April 2018 – July 2018
Director of Engagement and Professional Services
  • Develop high quality business strategies and plans ensuring their alignment with short-term and long-term objectives.
  • Oversee all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission.
  • Build trust relations with key partners and stakeholders and act as a point of contact. Maintain a deep knowledge of the markets and industry of the company.
  • Anchor ServiceNow engagement effort for assignments, all the way from business process consulting and problem definition to solution design, development and deployment.
  • Pivotal to problem definition and discovery of the overall solution and guide teams on project processes, deliverables.
Infosys Limited
September 2015 – April 2018
ServiceNow® Professional Services Manager for North America & Principal - Enterprise Applications
  • Anchor the engagement effort for assignments, all the way from business process consulting and problem definition to solution design, development and deployment.
  • Pivotal to problem definition and discovery of the overall solution and guide teams on project processes, deliverables.
  • Key advisor to architecture and design reviews.
  • Anchor business pursuit initiatives, client training, in-house capability building.
  • Shape value-adding consulting solutions that enable clients to meet the changing needs of the global landscape.
Artech Information Systems
2011 – 2015
IBM Automation Distributed Services - Netcool and Tivoli Management
  • IBM Tivoli Netcool Administrator.
  • Security and Compliance for Event Management.
  • Install, Upgrade, Migrate and Support shared and dedicated accounts.
  • Performed upgrade to Health Net IBM service agents.
  • IBM Tivoli Service Request Manager.
  • ITM5 to ITM6 transition.
  • Developed (BPAR’s) Business Process Application Reviews for numerous IBM applications.
  • L4/Technical Lead support for Shared IBM Tivoli Manager Hubs.
  • Global System Management Architecture (GSMA) methodology.
  • CIRATs compliance issues, HIPPA, ITAR and FDA security compliance.
Insight Global
2014 – 2015
IBM Tivoli Administrator
  • IBM Tivoli Administrator.
  • IBM Tivoli Netcool OMNIbus, WebGUI, Impact, Probes.
  • IBM Tivoli Enterprise Console.
  • IBM Tivoli Manager (ITM6).
  • Remedy Ticketing.
Columbus Communications, Inc.
2008 – 2011
Network Management Systems Manager
  • Manage network management systems installation, maintenance and support.
  • IBM Tivoli Network Manager Administrator.
  • IBM Tivoli Manager Administrator.
  • IBM Tivoli Configuration Manager Administrator.
  • Tivoli Service Request Manager Administrator.
  • Netcool Webtop/Omnibus Administrator.
  • ServAssure Enterprise (SAE) Administrator.
  • SharePoint Administrator.
  • Develop disaster recovery plans and procedures.
  • Development of operational support processes for Columbus subsidiaries.
  • Establishing NMS security standards, policies, and configuration.
ARRIS
2006 – 2008
Project Manager / Program Manager
  • Managed ServAssure Enterprise (SAE) deployments.
  • Managed ServAssure Advanced (SAA) deployments.
  • Performed business process analysis.
  • Have signed more than 15 million in revenue.
  • Have completed projects under budget in excess of 450k.
  • Prepare Scopes of Work.
  • Prepare project plans utilizing MS Project.
  • Prepare project budgets.
  • Prepare customer presentations.
  • Perform customer training on SAE.
Winstar Communications
2000 – 2001
Project Manager / Buildout Engineer
  • Managed Wireless LAN and WAN site development in Central and North Florida.
  • Managed and planned over 30 projects at any given time.
  • Prepare MOPs and Scopes of Work utilizing, MS Office, MS Project, Forms Engine, Workflow.
  • Perform quality assurance checks and verify all redlines on scopes and network layouts.
  • Perform site surveys, site acquisition, equipment ordering, provisioning and certifications.
  • Build Circuit Layout Records (CLRs) through TBS system.
P-Com Network Services
2000 – 2000
Project Manager / Network Installation Manager
  • Managed Wireless LAN and WAN site development in Central and North Florida.
  • Managed and planned over 30 projects at any given time.
  • Managed over 100 network installations.
  • Perform quality assurance checks and verify all redlines on scopes and network layouts.
  • Implement training for over 200 technicians.
  • Proficient in TCP/IP, DNS, DHCP, WIN 95/98/NT 4.0/2000 Server and Professional.
  • Install and program switch to End User switches, routers and mux systems.
US Army
1997 – 2000
Multi-channel Communications Specialist
  • Secret Security Clearance
Education
University Of Central Florida, 1996

St. Petersburg College, Associate in Arts Degree, 1995

GTE Resident School, Multi-channel Communications, 1998

New Horizons Computer Learning Centers, 2003
Let's get to work!
LinkedIn