Resumé

PROFESSIONAL EXPERIENCE:

April 2022 – Present
InSource, Inc.                                        
Practice Director – SecOps & IRM

• Design ServiceNow based solutions to meet the business needs of prospects and clients.
• Responsible for the overall solution design for clients and prospects.
• Manage pre-sales activities, architect the proper solution, scope the solution, and oversee the development and implementation process.
• Develop high quality business strategies and plans ensuring there alignment with short-term and long-term objectives.
• Review financial and non-financial reports to devise solutions or improvements.
• Build trust relations with key partners and stakeholders and act as a point of contact for important shareholders.

2001 – April 2022
BECK Strategies Inc. - ServiceNow Elite Partner                                        
Co-Founder & CEO

• Design ServiceNow based solutions to meet the business needs of prospects and clients.
• Responsible for the overall solution design for clients and prospects.
• Manage pre-sales activities, architect the proper solution, scope the solution, and oversee the development and implementation process.
• Develop high quality business strategies and plans ensuring there alignment with short-term and long-term objectives.
• Lead and motivate subordinates to advance employee engagement develop a high performing managerial team.
• Oversee all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission.
• Make high-quality investing decisions to advance the business and increase profits. Enforce adherence to legal guidelines and in-house policies to maintain the company’s legality and business ethics.
• Review financial and non-financial reports to devise solutions or improvements.
• Build trust relations with key partners and stakeholders and act as a point of contact for important shareholders.
• Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth.
• Maintain a deep knowledge of the markets and industry of the company.

April 2018 – July 2018
P5 Solutions Inc.                                          
Director of Engagement and Professional Services

• Develop high quality business strategies and plans ensuring their alignment with short-term and long-term objectives.
• Oversee all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission.
• Build trust relations with key partners and stakeholders and act as a point of contact. Maintain a deep knowledge of the markets and industry of the company.
• Anchor ServiceNow engagement effort for assignments, all the way from business process consulting and problem definition to solution design, development and deployment.
• Pivotal to problem definition and discovery of the overall solution and guide teams on project processes, deliverables.

September 2015 – April 2018
Infosys Limited                                         
ServiceNow® Professional Services Manager for North America & Principal - Enterprise Applications

• Anchor the engagement effort for assignments, all the way from business process consulting and problem definition to solution design, development and deployment.
• Pivotal to problem definition and discovery of the overall solution and guide teams on project processes, deliverables.
• Key advisor to architecture and design reviews.
• Anchor business pursuit initiatives, client training, in-house capability building.
• Shape value-adding consulting solutions that enable clients to meet the changing needs of the global landscape.

2011 – 2015
Artech Information Systems - Contract
IBM Automation Distributed Services - Netcool and Tivoli Management

• IBM Tivoli Netcool Administrator.
• Security and Compliance for Event Management.
• IBM Tivoli Netcool OMNIbus, WebGUI, Impact, EIF Probe, SNMP Probe, Ping Probe.
• IBM Tivoli Enterprise Console.
• Install, Upgrade, Migrate and Support shared and dedicated accounts.
• Performed upgrade to Health Net IBM service agents.
• IBM Tivoli Service Request Manager.
• ITM5 to ITM6 transition. 

• Developed (BPAR’s) Business Process Application Reviews for numerous IBM applications.
• L4/Technical Lead support for Shared IBM Tivoli Manager Hubs.
• Performed upgrade to Health Net IBM service agents.
• Deployed IBM Tivoli Manager for Broadridge Financial.
• Global System Management Architecture (GSMA) methodology.
• ITCS104 and ITCS300 security policy.
• CIRATs compliance issues, HIPPA, ITAR and FDA security compliance.

2014 – 2015
Insight Global - Contract                                     
IBM Tivoli Administrator

• IBM Tivoli Administrator.
• IBM Tivoli Netcool OMNIbus, WebGUI, Impact, Probes.
• IBM Tivoli Enterprise Console.
• IBM Tivoli Manager (ITM6).
• Remedy Ticketing.

2008 – 2011
Columbus Communications, Inc.
Network Management Systems Manager

• Manage network management systems installation, maintenance and support.
• IBM Tivoli Network Manager Administrator.
• IBM Tivoli Manager Administrator.
• IBM Tivoli Configuration Manager Administrator.
• Tivoli Service Request Manager Administrator.
• Netcool Webtop/Omnibus Administrator.
• ServAssure Enterprise (SAE) Administrator.
• SharePoint Administrator.
• Develop disaster recovery plans and procedures.
• Development of operational support processes for Columbus subsidiaries.
• Establishing NMS security standards, policies, and configuration.

2006 – 2008
ARRIS                                                                                             
Project Manager / Program Manager

• Managed ServAssure Enterprise (SAE) deployments.
• Managed ServAssure Advanced (SAA) deployments.
• Performed business process analysis.
• Have signed more than 15 million in revenue.
• Have completed projects under budget in excess of 450k.
• Prepare Scopes of Work.
• Prepare project plans utilizing MS Project.
• Prepare project budgets.
• Prepare customer presentations.
• Perform customer training on SAE.

2000 – 2001
WINSTAR COMMUNICATIONS                                                     
Project Manager / Buildout Engineer

• Managed Wireless LAN and WAN site development in Central and North Florida.
• Managed and planned over 30 projects at any given time.
• Prepare MOPs and Scopes of Work utilizing, MS Office, MS Project, Forms Engine, Workflow.
• Perform quality assurance checks and verify all redlines on scopes and network layouts. 
• Perform site surveys, site acquisition, equipment ordering, provisioning and certifications.
• Build Circuit Layout Records (CLRs) through TBS system. 

1999 – 2000
P-COM NETWORK SERVICES                                                        
Project Manager / Network Installation Manager

• Managed Wireless LAN and WAN site development in Central and North Florida.
• Managed and planned over 30 projects at any given time.
• Managed over 100 network installations.
• Perform quality assurance checks and verify all redlines on scopes and network layouts.
• Implement training for over 200 technicians.
• Proficient in TCP/IP, DNS, DHCP, WIN 95/98/NT 4.0/2000 Server and Professional.
• Install and program switch to End User switches, routers and mux systems.

1998 – 1999
US ARMY                                                                        
Multi-channel Communications Specialist

• Secret Security Clearance

EDUCATION:

University Of Central Florida, 1996
St. Petersburg College, Associate in Arts Degree, 1995
GTE Resident School, Multi-channel Communications, 1998
New Horizons Computer Learning Centers, 2003