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  1. BigPanda Certified Administrator


  1. VividCharts Certified

New Relic

  1. New Relic Certified Performance Pro


  1. AppDynamics Sales Kickstarter Certification
  2. AppDynamics SE Kickstarter Certification


  1. Splunk Certified IT & App Sales Rep
  2. Splunk Certified Sales Rep II
  3. Splunk Certified Sales Rep I
  4. Splunk Certified User


  1. Certified ServiceNow® Administrator
  2. ServiceNow® Sales Specialization:
               IT Service Management (ITSM)
               IT Operations Management (ITOM)
               Customer Service Management (CSM)
               Human Resources Service Delivery (HRSD)
               Security Operations (SecOps)
               Software Asset Management (SAM)
               IT Business Management (APM, FM, PPM)
               Performance Analytics (PA)
               Governance, Risk and Compliance (GRC)
  3. ServiceNow® Pre-Sales Specialization:
                IT Service Management (ITSM)
                IT Operations Management (ITOM)
                Customer Service Management (CSM)
                Human Resources Service Delivery (HRSD)
                Security Operations (SecOps)
                Software Asset Management (SAM)
                IT Business Management (APM, FM, PPM)
                Governance, Risk and Compliance (GRC)
                Now Platform
                Platform Intelligence
  4. ServiceNow® Delivery Specialization:
                Event Management
                Incident Management Technical Accreditation
                Platform Core - Technical Consultant Accreditation
                Service Portal Technical Consultant Helsinki Accreditation
                Edge Encryption Technical Accreditation
                Express Technical Accreditation
                Orchestration Technical Accreditation
                Project Portfolio Suite Technical Accreditation
                Performance Analytics Technical Accreditation
                Human Resources - Solution Delivery Manager
                SAIF Fundamentals

  5. ServiceNow® Micro Certifications:
                Micro-Certification – Agile and Test Management Implementation
                Micro-Certification – Application Portfolio Management
                Micro-Certification – Asset Models Management
                Micro-Certification – Automated Test Framework
                Micro-Certification – CMDB Health
                Micro-Certification – CSM with Service Management for Implementers
                Micro-Certification – Enterprise Onboarding and Transitions
                Micro-Certification – Flow Designer
                Micro-Certification – HR Integrations
                Micro-Certification – IntegrationHub
                Micro-Certification – Performance Analytics
                Micro-Certification – Predictive (Agent) Intelligence
                Micro-Certification – Service Portal
                Micro-Certification – ServiceNow Platform Subscription Model
                Micro-Certification – Virtual Agent

  6. ServiceNow® Security:
                Security Operations - Technical Consultant
                ServiceNow® Security Hardening Guidelines
                ServiceNow® Secure Coding Guidelines
                Platform Security
                Security Incident Response
                Threat Intelligence Edge
                Vulnerability Response


  1. Cloud Computing:
                Cloud Computing 101
                Business Case
                Elastic Provisioning
                Essentials of Cloud Computing
                IAM Solution For and From The Cloud
                Manage and Monitor
                Myths & Concerns
                Overview of Cloud Computing Architecture
                Security on Cloud
                Virtualization and the Cloud
                WebSphere Cast Iron Cloud Integration and Web API
                Introduction to Cloud Computing
                Password General Security and Requirements (SRM13001)
                Shared User ID Management Education (SRM13002)
                CIRATS (SRM21022)
                CIRATS & Noncompliance Issues (SRM21021)
  3. HIPPA:
                Security Focal Communication (HIPAA-CTRL-06)
                Medicare Advantage and Part D General Compliance Training 1.0
                Compliance Program 1.1
                Fulfillment Program (POL-REGSVC-HPO-001)
                Health Insurance Portability and Accountability Act
                Compliance Guide (Basic) 1.1
  4. Regulatory:
                IBM Awareness of FDA Regulatory Compliance (LTU20966)
                IBM Individual Responsibilities for FDA Regulated Accounts (RDTS)
                IBM ITD SARM - HIPAA (HLS0102)
                International Traffic in Arms Regulations (ITAR)
                US Export Regulations and IBM Defense Programs
  5. Tivoli Products:
                Collaborative DevOps with Rational and Tivoli Products
                IBM 7.3.1-OMNIbus-Probe for JDBC-TTECGO-NSA
                IBM Endpoint Manager for Remote Control 9.0 TTEC GO
                IBM ITM with Embedded HTTP Server
                IBM Netcool OMNIbus 7.3.x Multitier System
                ITM6 Agent Troubleshooting
                ITM6 Infrastructure
  6. ITSM:
                Major Incident Management (MIM)
                Incident Management
                Incident Management Process
                Change Management and the Client Experience (SODLCM01)
                Problem Management (RCA)
  7. Security:
                Cybersecurity for Digital IBMers 2014
                Emerging Security Threats and Technologies to Counter Them
                Global Security Education - Introduction to the sudo tool on UNIX servers
                Global Unix Excessive Privileges "EP" Security Education
                Responsible, Secure Computing (CIODIG12)
                Sudo Tool on UNIX Servers (KL12559G)
                Sudo Tool on UNIX Servers Security (LDE-LTU39536)
                Security Requirements for Administrators
  8. Global Information Technology Nonconformance Management
  9. Global Issue Management v2.13 (LDE-LTU28564)
  10. Global IT Infrastructure Change Control (GIT-IO-S-0005)
  11. Quality Tracking System (QTS) Infrastructure Change Control (ICC)
  12. Infrastructure Matters: Pathways to Success
  13. Alert Tracing
  14. IBM Social Media Analytics 1.2
  15. Time Series Analysis
  16. Text and Natural Language Processing Analytics
  17. Spatio-Temporal Analytics
  18. Social Business with IBM Connections 4.5 and Connections
  19. Image and Video Analytics
  20. IBM Writing for IT 101 (ADHOC1029219)
  21. Good Documentation Practices


  1. WIN2K Networking and OS (2151)
  2. Implementing WIN2K Professional and Server (2152)
  3. Implementing WIN2K Network Infrastructure (2153)
  4. Implementing & Administering WIN2K Directory Services (2154)
  5. Designing WIN2K Directory Services Infrastructure (1561)
  6. Managing WIN2K Network Environment (2126)
  7. Administering a MSQL 2000 Server Database (2072)
  8. Programming a MSQL Server 2000 Database (2073)


  1. A+ Hardware
  2. A+ Operating Systems
  3. Certified Site Technician AT&T
  4. Certified DC Power Installer, QMW

Point-to-Point Microwave

  1. Winstar Equipment Installation, Testing and Certification
  2. Certified RFR Safety
  3. Certified Cable Installer
  4. FCC Certified


  1. Series 6 License
  2. Life & Health Insurance License

View Mark Ceely's profile on LinkedIn                                                                     Mark A. Ceely Resumé