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  1. BigPanda Certified Administrator

New Relic

  1. New Relic Certified Performance Pro


  1. AppDynamics
    1. AppDynamics Sales Kickstarter Certification
    2. AppDynamics SE Kickstarter Certification


  1. Splunk Certified IT & App Sales Rep
  2. Splunk Certified Sales Rep II
  3. Splunk Certified Sales Rep I
  4. Splunk Certified User


  1. Certified ServiceNow® Administrator

  2. Partner Enablement Sales Learning Path:
                ServiceNow® Sales Specialization:
                         IT Business Management (APM, FM, PPM)
                         Human Resources Service Delivery (HRSD)
                         Security Operations (SecOps)
                         Governance, Risk and Compliance (GRC)
                         Performance Analytics (PA)
                         IT Service Management (ITSM)
                         IT Operations Management (ITOM)
                         Customer Service Management (CSM)
                         Software Asset Management (SAM)
                ServiceNow® Partner Operations (Solution Partners only)
                ServiceNow® Sales Tools

  3. Partner Enablement - Pre-Sales Learning Path:
                ServiceNow® Specialization:
                        IT Business Management (APM, FM, PPM)
                        Human Resources Service Delivery (HRSD)
                        Security Operations (SecOps)
                        Governance, Risk and Compliance (GRC)
                        Performance Analytics (PA)
                        IT Service Management (ITSM)
                        IT Operations Management (ITOM)
                        Customer Service Management (CSM)
                        Software Asset Management (SAM)
                        Service Management Apps Specialization
                Communication Workshop Training for Partners

  4. Partner Enablement - DELIVERY Learning Path:
                Event Management:
                            Fuji TOI - ITOM - Event Management
                            Geneva TOI-Event Management
                            Helsinki TOI- Event Management
                            Istanbul TOI - Event Management
                            Jakarta TOI - ITOM- Event Management
                Incident Management Geneva Technical Accreditation
                Platform Core - Helsinki - Technical Consultant (TC) Accreditation
                Service Portal TC Helsinki Accreditation
                Edge Encryption Helsinki Technical Accreditation
                Express Helsinki Technical Accreditation
                Orchestration Technical Accreditation
                Project Portfolio Suite Helsinki Technical Accreditation
                Performance Analytics Technical Accreditation
                Human Resources - Solution Delivery Manager (SDM) Curriculum
                SAIF Fundamentals

  5. Micro Certifications
                Micro-Certification – Agent Intelligence
                Micro-Certification – Agile and Test Management Implementation
                Micro-Certification – Application Portfolio Management
                Micro-Certification – Asset Models Management
                Micro-Certification – Automated Test Framework
                Micro-Certification – CSM with Service Management for Implementers
                Micro-Certification – Enterprise Onboarding and Transitions
                Micro-Certification – Flow Designer
                Micro-Certification – HR Integrations
                Micro-Certification – IntegrationHub
                Micro-Certification – Performance Analytics
                Micro-Certification – ServiceNow Platform Subscription Model
                Micro-Certification – Virtual Agent

  6. Security
                Security Operations Level 100 - Technical Consultant
                ServiceNow® Security Hardening Guidelines
                ServiceNow® Secure Coding Guidelines
                Fuji Security
                            Fuji TOI - Security
                Geneva Security
                            Geneva TOI-Platform Security
                Helsinki Security
                            Helsinki TOI - Security Incident Response
                            Helsinki TOI - Threat Intelligence Edge
                            Helsinki TOI - Vulnerability Response
                Istanbul Security
                            Istanbul Security Operations Updates
                            Istanbul TOI - Platform Security
                            Istanbul TOI - Security Incident Response
                Jakarta Security
                            Jakarta TOI - Platform- Security
                            Jakarta TOI - Security
                            Security Products with Jakarta Updates


  1. Alert Tracing
  2. Collaborative DevOps with Rational and Tivoli Products
  3. IBM 7.3.1-OMNIbus-Probe for JDBC-TTECGO-NSA
  4. IBM Endpoint Manager for Remote Control 9.0 TTEC GO
  5. IBM ITM with Embedded HTTP Server
  6. IBM Netcool OMNIbus 7.3.x Multitier System
  7. IBM Service Line Command and Control (SODLCC01)
  8. ITM6 Agent Troubleshooting
  9. ITM6 Infrastructure
  10. Modify Trace setting using TACMD Command Line Interface
  11. Global Information Technology Nonconformance Management
  12. Global Issue Management v2.13 (LDE-LTU28564)
  13. Global IT Infrastructure Change Control (GIT-IO-S-0005)
  14. IBM Change Management and the Client Experience (SODLCM01)
  15. Problem Management (RCA)
  16. Quality Tracking System (QTS) Infrastructure Change Control (ICC)
  17. Major Incident Management (MIM)
  18. Incident Management
  19. Incident Management Process
  20. Infrastructure Matters: Pathways to Success
  21. Cybersecurity for Digital IBMers 2014
  22. Emerging Security Threats and Technologies to Counter Them
  23. Global Security Education - Introduction to the sudo tool on UNIX servers
  24. Global Unix Excessive Privileges "EP" Security Education
  25. IBM Digital IBMer: Responsible, Secure Computing (CIODIG12)
  26. IBM GTS SARM Password General Security and Requirements (SRM13001)
  27. IBM GTS SARM Shared User ID Management Education (SRM13002)
  28. IBM ITD SARM - CIRATS (SRM21022)
  29. IBM ITD SARM - CIRATS & Noncompliance Issues (SRM21021)
  30. IBM Sudo Tool on UNIX Servers (KL12559G)
  31. IBM Sudo Tool on UNIX Servers Security (LDE-LTU39536)
  32. Security Requirements for Administrators
  33. HIPPA Security Focal Communication (HIPAA-CTRL-06)
  34. HIPPA 2015 Medicare Advantage and Part D General Compliance Training 1.0
  35. HIPPA Compliance Program 1.1
  36. HIPPA Fulfillment Program (POL-REGSVC-HPO-001)
  37. HIPPA Overview: Health Insurance Portability and Accountability Act
  38. IBM Awareness of FDA Regulatory Compliance (LTU20966)
  39. IBM HIPAA Compliance Guide (Basic) 1.1
  40. IBM Individual Responsibilities for FDA Regulated Accounts (RDTS)
  41. IBM ITD SARM - HIPAA (HLS0102)
  42. International Traffic in Arms Regulations (ITAR)
  43. US Export Regulations and IBM Defense Programs
  44. Cloud Computing 101
  45. Cloud Computing: Business Case
  46. Cloud Computing: Elastic Provisioning
  47. Cloud Computing: Essentials of Cloud Computing
  48. Cloud Computing: IAM Solution For and From The Cloud
  49. Cloud Computing: ISeC
  50. Cloud Computing: Manage and Monitor
  51. Cloud Computing: Myths & Concerns
  52. Cloud Computing: Overview of Cloud Computing Architecture
  53. Cloud Computing: Security on Cloud
  54. Cloud Computing: Service Models
  55. Cloud Computing: Terminology
  56. Cloud Computing: Virtualization and the Cloud
  57. Cloud Computing: WebSphere Cast Iron Cloud Integration and Web API
  58. Cloud Orientation: Introduction to Cloud Computing
  59. IBM Social Media Analytics 1.2
  60. Time Series Analysis
  61. Text and Natural Language Processing Analytics
  62. Spatio-Temporal Analytics
  63. Social Business with IBM Connections 4.5 and Connections C
  64. Image and Video Analytics
  65. IBM Writing for IT 101 (ADHOC1029219)
  66. Good Documentation Practices


  1.  A+ Hardware
  2.  A+ Operating Systems
  3.  WIN2K Networking and OS (2151)
  4.  Implementing WIN2K Professional and Server (2152)
  5.  Implementing WIN2K Network Infrastructure (2153)
  6.  Implementing & Administering WIN2K Directory Services (2154)
  7.  Designing WIN2K Directory Services Infrastructure (1561)
  8.  Managing WIN2K Network Environment (2126)
  9.  Administering a MSQL 2000 Server Database (2072)
  10. Programming a MSQL Server 2000 Database (2073)
  11. Certified Site Technician AT&T
  12. Certified DC Power Installer, QMW

Point-to-Point Microwave

  1. Winstar Equipment Installation, Testing and Certification
  2. Certified RFR Safety
  3. Certified Cable Installer
  4. FCC Certified


  1. Series 6 License
  2. Life & Health Insurance License

View Mark Ceely's profile on LinkedIn                                                                     Mark A. Ceely Resumé